Refund policy
Last updated: June 17, 2026
The following Return Policy applies to general online purchases made through www.ShopMissA.com.
Returns and Exchanges are available if initiated within three (5) business days of receiving your package for store credit only (excluding items listed below). You must email customer service within three days to request the return or exchange, any claims made after 5 business days will NOT be accepted. Shipping and handling fees are not refundable. All items must be returned in their original condition; unused, unopened, including packaging. We cannot accept items that have been worn or altered- they will be shipped back at the customer’s expense. Customer is responsible for shipping and handling charges for the exchanged item, actual shipping cost may be greater than the promotional $3.95 offer. Kindly contact us first via email before sending out the parcel for faster and better customer service. You will be issued a return authorization number to include in your package. Customer Service Email: cs@shopmissa.com.
POLICY EXCLUSIONS APPLY FOR THE FOLLOWING ITEMS:
All sales of Gift cards, e-gift certificates, cosmetics, and panties are FINAL. No returns or exchanges can be made on these items unless received damages, defective or the wrong item(s). ShopMissA.com strives to provide our customers with the best quality and selection of merchandise while keeping the prices unbelievably low. We also strive to protect the health of our customers and staff; therefore we do not take returns and exchanges on these items.
DAMAGED, DEFECTIVE OR WRONG ITEMS:
WE MAKE THE BEST EFFORTS TO ENSURE THAT ALL ORDERS ARE CAREFULLY INSPECTED BY OUR STAFF FOR DAMAGES AND DEFECTS PRIOR TO LEAVING THE WAREHOUSE. In the case of defective or wrong items, please contact customer service via e-mail (cs@shopmissa.com) within three (5) business days of delivery and provide the nature of the defect. Any claims made after (5) business days will NOT be accepted. Our excellent customer care team will work with you to resolve the situation. If a damaged item is received due to rough delivery, ShopMissA.com is not liable for these damages, and claims need to be made with the carrier company. In a case of a Manufacturer defective item or a wrong item sent to you, a store credit will be issued to you. A store credit is a unique gift card number that is emailed to you. You can use it towards any future purchase on ShopMissA.com.com. A store credit never expires.
What is a Manufacture Defective Item and How Do I Make A Claim?
· “Manufacture Defect” is defined as a frailty or shortcoming in a product resulting from a departure from its design specifications during production.
· You must notify ShopMissA.com about defective or wrong items within three (5) business days of delivery.
· Email us at CS@SHOPMISSA.COM with the invoice number, contact information, and a list of defective items.
· For each item you must submit a photo of the defective item and its packaging materials and describe the damage that has occurred.
Damages without accompanying documentation are not accepted.
· Please keep the shipment packaging in case of inspection by the shipping company.
· Once we have received the claim from you, along with the product images, our customer representative will inspect your order and contact you
within five (5) business days.
· On approved damaged items that are $1.00 or less, you will receive an email with a store credit to be used during any future order on ShopMissA.com.com.
For items over $1.00 we will e-mail you a return label, and you will return the merchandise to our return center, and once the merchandise is received,
a store credit will be issued to you.
Refused and Unclaimed Shipments
Any refused or unclaimed packages will be charged all actual shipping costs. Shipping carriers charge for both to and return shipments.
(Actual shipping costs may be higher than what you were charged for during checkout due to our discount shipping charged to our customers).
EU Right of Withdrawal
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason (the "withdrawal period").
How to exercise your right of withdrawal:
You may exercise your right of withdrawal by using the electronic withdrawal function available on our website, or by contacting us at cs@shopmissa.com with a clear statement of your decision to withdraw. Upon submission, you will receive an email confirmation of your withdrawal request including the date and time it was received.
Refunds:
Upon withdrawal, we will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we receive your withdrawal request. We may withhold reimbursement until we have received the returned goods or until you have provided evidence of return shipment, whichever is earlier. Return shipping costs are your responsibility unless the goods are defective or not as described.
Exceptions — products not eligible for withdrawal:
The right of withdrawal does not apply to:
- Sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery (including cosmetics, skincare, and personal care products that have been opened)
Return condition:
Goods must be returned in their original condition and packaging. We reserve the right to deduct an amount reflecting any diminished value of the goods if that diminished value is the result of handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
For questions about your right of withdrawal, please contact us at cs@shopmissa.com.